Frequently Asked Questions
What is the difference between oranges and clementine from Naranjas Clementina and the one I can find in supermarkets and fruit shops?
Taste, smell and natural properties at its best. Our product is picked only when taste and natural properties are at peak levels, within hours, "flying" from tree to your table. We grow to make sure you enjoy the taste.
What is the difference between fresh product and product for juice?
What we call fresh citrus are the one with has extra quality to be eaten as a table product due to shape and size. Citrus sold as juicy citrus are the ones that because of small or very big size are not suitable to be eaten as fresh.
How do I place an order?
Order can be place through our website, www.naranjasclementina.com in our online store or calling us to +34 644 59 74 28
When can I place an order?
Orders can be placed through our website at anytime of day from Monday to Sunday, 24/7, or if you prefer, you can contact us by phone,+34 644 59 74 28, from 9 am to 9 pm Monday through Friday.
Do I have to pay shipping cost?
No, the price marked is the final price; all costs are included in the final price.
Do I have to pay commission for using my card through PayPal?
No, you will not receive extra charges if you pay by credit card on PayPal.
When I will receive my order?
You will receive the product the day after you place your order or on the date you specify to us. For logistic reasons and to not store citrus courier warehouses, orders are delivered from Tuesday to Friday.
What happen if I am not at home when courier messenger arrive?
The courier will leave a contact phone so you will able to contact them to agree a new delivery date.
Could I receive my request in different address to mine?
Yes, you must let us know the address you would like to send the box.
Can I receive orders frequently?
Yes, simply by contact us and indicate us the frequency of your deliveries.
Can I place one order to be sent different addresses?
Yes, when you place an order you will have possibility to choose multiple addresses.
How do I keep citrus?
Once you receive the order, remove them from the box and put them in a dry and cool place, it is not necessary to keep them in them in the fridge, but if you do it, citrus will last for longer.
How do I pay?
Payment can be made via PayPal, cash on delivery, bank transfer or direct debit, none of the with any extra cost.
